questionnaires have been tested and proven highly effective in developing positive attitudes and customer friendly behavior in service employees. Whats more, participants in these sessions tend to enjoy them and look forward to them as they learn to: revitalize their energy on bad days; listen to customers with an open mind; bring empathy to all customer encounters; overcome barriers that inhibit problem solving; use words that inspire trust and confidence; pacify unhappy customers; end a conversation gracefully; find win win solutions to all kinds of problems; and, much, much more! Filled with reproducible participant handouts, worksheets, questionnaires, and overhead masters, this one of kind tool kit will help you put together a superb customer service training program with a minimum of effort.